Versand

Shipping & Delivery

We work with reliable logistics partners to deliver your order as quickly and safely as possible.

Order Processing

Orders are typically prepared within 1–2 business days after successful payment.

Orders placed during weekends or public holidays begin processing on the next business day.

Estimated Delivery Time

Our standard delivery estimate is:

3–12 business days

Delivery schedules may vary depending on customs procedures, local courier services, destination, and seasonal shipping demand.

Shipment Tracking

When available, tracking information will be sent to the email address used during checkout.

Shipping Address Accuracy

Customers are responsible for entering the correct shipping address.

Incorrect address information may result in additional shipping charges or delivery delays.

Delivery Delays

Unexpected delays may occasionally occur due to factors beyond our control, including:

  • Customs clearance
  • Severe weather
  • Transportation interruptions
  • Peak shipping seasons

Lost Packages

If your shipment appears to be lost, please contact us and we will assist in opening an investigation with the shipping carrier.

Customs & Import Fees

International customers are responsible for any customs duties, taxes, or import charges required by local authorities.

Customer Support

Email:

info@novacra.store

Business@novacra.store